Job Description

Full-Time Passenger Services Agent

Huntleigh USA is seeking reliable and customer-focused individuals to join our team as Full-Time Passenger Services Agents at Birmingham-Shuttlesworth International Airport (BHM).

The primary responsibility of this position is to assist passengers with disabilities throughout the airport. Employees are responsible for transporting passengers to their assigned gates and from their gates to baggage claim or other designated areas.

This position requires employees to provide professional and compassionate customer service while ensuring passenger safety and maintaining a positive airport experience.

Primary Job Duties / Responsibilities

• Assist passengers with disabilities throughout the airport.
• Transport passengers to their assigned gates and from their gates to baggage claim or other designated areas.
• Safely operate wheelchairs, aisle chairs, and other passenger mobility equipment.
• Assist passengers with boarding and exiting aircraft when required.
• Lift and assist passengers and mobility equipment as needed.
• Provide professional, courteous, and respectful customer service.
• Communicate effectively with passengers, airline personnel, airport staff, and coworkers.
• Follow all airport, airline, and Huntleigh USA safety and security procedures.
• Maintain awareness of passenger safety while navigating busy airport environments.
• Perform a significant amount of walking and physical activity throughout the airport.
• Maintain a professional appearance and conduct at all times.
• Complete required documentation and follow established procedures.
• Other duties and tasks may be assigned based on operational needs.

Physical Requirements

• Lift more than 50 pounds.
• Stand and walk for extended periods.
• Assist passengers with disabilities and mobility limitations.
• Safely operate wheelchairs and aisle chairs.
• Push and maneuver passengers throughout the airport.
• Bend, stoop, reach, and perform other physical activities as required.
• Work in a fast-paced airport environment.

Available Shifts

• Evening Shift: 3:00 PM Close
• Mid Shift: 7:00 AM 3:30 PM
• Early Morning Shift: 4:00 AM 12:30 PM
• Required Availability: Wednesday and Thursday, as applicable to assigned schedule.

Qualifications

• Must be dependable and punctual.
• Must have excellent customer service and communication skills.
• Must be able to work independently and as part of a team.
• Must be comfortable working in a busy airport environment.
• Must be able to meet the physical requirements of the position.
• Must be willing to work weekends, holidays, and varying schedules as operational needs require.
• Must successfully complete all required airport security and background screening requirements.

Work Environment

This position is performed throughout the airport and may require working in various indoor and outdoor areas. Employees may be exposed to varying temperatures, noise, aircraft activity, and large crowds.

Candidates and employees should park in the airport parking deck. Parking Fee: $2.00 per hour.

Huntleigh USA is an equal opportunity employer. We are committed to providing a professional and respectful workplace and encourage qualified candidates to apply.

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