Job Description

The Universal Banker is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relationships with customers to build loyalty and to help increase sales to individual consumer clients. Responsibilities Assist in basic account opening for existing customers Provide service delivery to internal/external customers to resolve account service issues Execute financial transactions in accordance with bank policies and procedures Refer opportunities to segment partners where appropriate Create sales opportunities out of service transactions and resolve customer complaints/issues promptly and effectively Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc. Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency Qualifications 1-3 years of relevant experience Previous retail banking or similar experience required Consistently demonstrates clear and concise written and verbal communication skills Education High school diploma or equivalent This job description provides a high-level review of the types of work performed. Other job‑related duties may be assigned as required. Primary Location: Union City, California, United States. The salary range for this position is $50,030.00 – $65,270.00 per year for full‑time employees, prorated for part‑time workers. The hourly rate corresponding to the annual range is $24.05 – $31.37. Benefits include medical, dental and vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Employees also receive paid time off packages, including vacation, sick leave, and paid holidays. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr Citi

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