Bilingual Mandarin Customer Service Representative (Remote) Job at TotalCare Walk-In Clinic, United States

  • TotalCare Walk-In Clinic
  • United States

Job Description

Fully Remote

Job Type

Full-time

Description

We are seeking a Mandarin- and English-speaking Customer Experience Specialist to support patients of a global healthcare organization. In this role, you will serve as a key point of contact, delivering accurate, compassionate, and timely assistance through phone-based support. This position is ideal for professionals who value stability, remote work, and long-term career development in the healthcare support industry.

Key Responsibilities
  • Provide inbound phone support to patients, including:
    • Appointment scheduling and follow-ups
    • Medication refill coordination
    • Basic inquiries regarding lab results and services
  • Handle an average of 80 calls per shift while maintaining quality and accuracy
  • Document interactions clearly and comply with service and data standards
  • Collaborate with an international support team to ensure a smooth patient experience
Job Highlights:
  • 80,000 – 100,000 PHP monthly salary
  • Permanent work-from-home setup
  • Structured career growth and leadership pathways
  • Support a global healthcare services team
Requirements
  • Fluency in Mandarin Chinese and English (spoken and written)
  • Previous experience in customer service, call center, or patient support is an advantage
  • Reliable home office setup (stable internet, computer, headset)
  • Willingness to work night shift (12:00 AM – 9:00 AM Philippine time
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Job Tags

Permanent employment, Full time, Remote work, Home office, Shift work

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